Outside The Box

Woodland Hills Center Class Information

Important information to read, acknowledge, and understand BEFORE signing up for any OTB Center Class:

OTB Center Fees:

For those of you interested in purchasing a Monthly Membership, the rates are listed below.  These memberships are billed on a recurring billing cycle of 30 days You may cancel at any time.  There are no “roll-over” classes, and refunds are not available for illness, vacations, or if you do not cancel your membership timely.  Terms of these memberships pertaining to recurring billings is sent to you via email in your membership receipt upon purchasing.  PLEASE NOTE:  Memberships are offered with a 6 month commitment.  You are receiving a discount on your class pricing because you have agreed to be “auto-billed” monthly for a 6 month minimum period.

 

One Class Per Week:

Twins or Siblings in the same class:

Siblings (different classes):

Two Classes per week:

Twins or Siblings in the same class:

Siblings (different classes):

Three Classes per week:

Twins or Siblings in the same class:

Siblings (different classes):

Four or more Classes per Week:

Twins or Siblings in the same class:

Siblings (different classes):

Days Passes (single classes)

 

$85 ($21.25 per class)

$100 ($25 per class)

$130 ($16.25 per class)

$125 ($15.62 per class)

$140 ($17.50 per class)

$188 ($11.75 per class)

$150 ($12.50 per class)

$165 ($13.75 per class)

$225 ($9.38 per class)

$175 ($10.93 or less per class)

$200 ($12.50 per class)

$275 ($8.59 per class)

$25

OTB Monthly Memberships require a 6-month commitment to “auto-pay”.

Refund Policy:

We do not offer refunds for illness, vacations, scheduling conflicts, nap schedule changes, holidays, host cancellations, etc. There is no exception to this policy.  Canceling your membership is YOUR responsibility.  If you cannot do this online, please call the Center and we can help.

  • There is no minimum number of students required for classes. We are happy to teach if there is only one (1) student enrolled. Classes are capped at 10 students (for Older Baby Classes and Toddler Classes) and 12 students for Younger Baby Classes.
  • Classes are 1 hour long.
  • There a Center closures that happen annually for some holidays, inventory, and deep cleaning. These closures will be announced on our Facebook page and communicated at the Center.
  • Spots in class cannot be sold, borrowed, or used by other students.
  • You choose what day/time you attend class per week and can change your own schedule online.
  • Unfortunately, we do not offer demo or trial classes, but you can purchase only a Day Pass, and if the class is not for you, there is no obligation to return.

Payments:

  • Payment is due before class starts.
  • Payments are made through our site, or in person at the front desk.
  • We accept credit cards (not AMEX), cash, and personal checks.
  • If paying by check, checks should be made out to “OTB”.
  • You may request that we keep your credit card “on file” for convenient purchasing.
  • If you are registered for a class, and you do not show up, you will be late charged the class payment ($25).

Communication:

  • ALWAYS check your email the morning of class.  This is how we communicate with you.  You must add your phone number to your profile when setting up your personal information so we can contact you this way if needed (last minute cancellations, i.e., if a teacher is sick).
  • Newly added classes will always be announced on our Facebook Page.
  • All class participants will be asked to complete a “Student In-Take Form and a Property Liability Waiver before entering class. These only need to be completed once.
  • If you are unable to attend a class that you have signed up for, you need to contact the front desk before class time to cancel your registration, or you will be late charged.  This can also be done by yourself online.

Online Registrations:

  • Please be sure to register in YOUR name on our site (the parents’ name), and add your child under “relationships”.  It is not pertinent that you register your child’s name with our site, but if you decide to, please be sure to do it as an alternate name/relationship in your profile.  This is important when reconciling payments for classes and securing registrations.  If you need help with this or have questions, please call our front desk, and they can help you (818) 348-PLAY.
  • You can manipulate your class schedule online, i.e., register for a class, cancel a class, change your registration, etc.
  • All Center Memberships are on a 6 month minimum commitment.  If you are unwilling to commit to 6 months of classes, this is not a good option for you.
  • If you are registered for a class, and do not show up, nor call to cancel “before” class time, you will be charged a “No Show” fee of $25.00.  This is because you took the spot in class that someone else could have attended and paid for.  You have up until class-time to cancel your class reservation.
  • Client’s are responsible for registering themselves into classes.  This is not the responsibility of the front desk.  If you are on a monthly membership, you still are required to register yourself and reserve your spot in class for future dates.  Those on memberships have the ability to register in advance for up to 6 months.

Make-Up Classes:

  • Classes do not roll over. Those on memberships have 30 days to use all their classes up.

Heavy Sensory Classes:

  • Sensory classes such as body painting, past parties, jello jams, corn starch and baby raves are conducted all the time at the Center and it is decided by the individual teachers when they take place. Clients/students can always request that these activities be done, by having a conversation with their teacher.

Bulk Classes:

Bulk classes are offered for OTB Center classes.  These classes are discounted and paid for upfront.  The do not expire and refunds are not applicable.  Please email registration@otbee.com for more information.  Bulk packages are sold in 20, 30 and 40 blocks.

If you have any questions, feel free to contact us at registration@otbee.com or (818) 348-PLAY.

© Copyright 2016 - Outside The Box