OTB Center Class FAQ:
So many things have changed in the world, and at OTB too! Please read the information below thoroughly.
What we are doing to ensure your safety at OTB (COVID and/or otherwise):
- Reduced class sizes.
- An industrial HEPA Air Filter will be utilized in the classroom.
- We have invested in a sophisticated UV Light Sensitization system that will be utilized at night to kill bacteria and viruses.
- No walk-ins are welcome in class.
- We have multiple equipment cleaners to ensure cleaning after EVERY use.
What are my payment options for classes at the Center?
There are a few ways to pay for your OTB classes. 1) You may purchase a Day Pass (one class) for $31 (new pricing), and pay as you go; 2) You can purchase a “Class Package”. Please call the Center for more information about this. Pricing is available for 10, 20, 30, 40 and 50 blocked classes at a discounted price. You may view package pricing by going to the top menu bar entitled “CLASSES”, then using the drop-down feature, click on “Woodland Hills Center Info” and scroll to the bottom of the page.
What if my Center class is canceled by OTB?
If we have to cancel a class for issues pertaining to plumbing, a sick teacher, etc., any unforeseen circumstances, we will return your class back to your queue to use at a later date.
What if I am the only person registered in a class? Does the class get canceled?
We are happy to offer you a private class. We will always call you to make sure that you wish to be in a class by yourself.
What is your sick policy?
We have a very strict sick policy. All the teachers are trained on how to handle a situation if a child is visibly sick in class. We do not allow children in class who are sick and/or contagious. We encourage parents to call us if they have questions about incubation periods and symptoms. We will ask a parent/child to leave class if we feel they are ill. However, on that note, we also do not consider coughing, sneezing or a runny noses a automatic sign of illness all the time. Each situation is individually assessed. However, since COVID, we are much more pragmatic and cannot allow any child showing any type of symptoms of any illness to remain in the class.
What is the late policy?
If you have registered for a class, there is a 10 minute grace period to which we honor, where your space in class is reserved. If 10 minutes has passed, and you have not called in to the front desk to tell us you will be arriving late or are on your way, your spot will be given to someone on the waitlist, and you will be “Late Canceled” (charged). Our front desk number is (818) 348-PLAY (7529).
Do your class packages expire?
Yes, they expire one year from purchase date.
Do you have a Cancellation Policy?
Yes, classes must be canceled 24 hours before class time to receive a credit back to your account. You can call and leave a message, or email registration@otbee.com.
If you have any other questions about sessions that may not be addressed here, please feel free to contact us at registration@otbee.com or (818) 348-PLAY (7529) and we will be happy to assist you.